Shipping + Handling

(UPDATED 8/22/24)

Domestic

Please allow 1-3 business days for processing on items that are not on pre-order. Regardless if you choose standard or priority shipping, your order will ship AFTER processing time. Please note that during holidays and sales processing and delivery times may be extended. Priority delivery time is 1-3 days. To upgrade your package to priority or overnight after checking out please e-mail us at orders@kayluxmode. Please note that during the holiday season (November 15th, 2024 to beginning of January 6th, 2025) we do not offer overnight delivery due to unpredictable delivery times. The customer must pay for faster delivery, we will not upgrade your delivery speed if you simply request for us to.  For more information on shipping, e-mail us, visit USPS.com or contact your local post office. 

International

Please allow 1-3 business days for processing on items that are not on pre-order. Delivery time is 9-21 business days depending on country. For faster delivery or estimate delivery based on your specific country, please e-mail us.

Lost/Stolen/Undeliverable Items

Once a package has been accepted and scanned by the USPS, the responsibility of the package arriving to you is USPS. If your package fails to update and is never delivered, or has updated as delivered but you have not received your package, please contact your local USPS office immediately as sometimes errors are made and the package may still be available for pickup or delivery. Undeliverable packages are most commonly due to an address error made during checkout and it will be returned back to us. In the event of this happening, the customer will be responsible for paying any shipping fees for reshipment. We will not honor a refund if a customer refuses to pay reshipment fees due to their own errors during checkout. If you believe your package has been stolen or lost, please contact USPS to file a complaint. These instances are rare and can usually be prevented by double checking information provided during checkout and will be handled on a case by case basis.

We will not honor refunds for packages lost or stolen by USPS. You must contact your local post office for a solution.